Refund policy
At Tradie Standard, we stand by the quality of our products and want to ensure our customers are completely satisfied. Please review our return policy below:
Faulty or Damaged Items
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If your item arrives faulty or damaged, you are eligible for a refund or replacement.
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Proof of the fault or damage (such as clear photos or videos) must be provided via email to info@tradiestandard.com within 48 hours of receiving the item.
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Once verified, we will arrange either a refund or replacement at no extra cost to you.
Change of Mind or Incorrect Purchase
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We do not offer refunds or exchanges for change of mind or if the wrong item was purchased.
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Please ensure you carefully review your order before completing checkout.
Money-Back Guarantee
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Our Money-Back Guarantee applies only in accordance with this return policy.
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Refunds are strictly limited to cases where items are faulty or damaged and proof is submitted within the required 48-hour timeframe.
How to Lodge a Return Request
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Email info@tradiestandard.com within 48 hours of delivery.
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Include your order number, description of the issue, and supporting photos/videos.
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Our support team will review and advise next steps.